Honda News

Data security notice

To our valued Honda customers:

Honda Canada Inc. has notified a limited number of affected customers of the possible unauthorized access to their information. This information included name, address, Vehicle Identification Number, and in some cases, Honda Financial Services Account number, telephone number and e-mail address. The affected customers were notified by mail in May 2011, June 2011, and August 2011. Honda assures its customers that there was no other customer data available to be accessed.

We do not recommend that the affected customers take any specific action at this time, other than being on the alert for marketing campaigns by telephone, mail or e-mail requesting personal information. Honda does not share its customer information with unauthorized third parties and does not contact customers asking for financial information. If you receive any such inquiries, please call our special toll-free line at 1-800-387-5399.

Once again, we apologize for this incident and want to assure customers that the protection and safe-keeping of personal information is a responsibility that we take very seriously.

If you have questions or would like further information about this incident, please call us at our special toll-free line at 1-800-387-5399.

What information has been breached?

Honda Canada Inc. has notified a limited number of affected customers of the possible unauthorized access to their information. This information included name, address, Vehicle Identification Number, and in some cases, Honda Financial Services Account number, telephone number and email address. The affected customers were notified by mail in May 2011, June 2011, and August 2011. Honda assures the affected customers that there was no other customer data available to be accessed.

How do I know if I’m one of the affected customers?

The vast majority of Honda customers were not exposed to this possible unauthorized access. Honda has notified all affected customers by mail.

Can this information be used for identity theft or fraud?

The information that may have been accessed did not include the type of data typically used for identity theft or fraud.

What should I do if I receive a letter from Honda?

We do not recommend any action at this time, other than being alert for marketing campaigns from third parties that reference your ownership of a Honda vehicle. You should also be on the alert for possible phishing activity. Honda does not share its customer information with unauthorized third parties and Honda does not contact customers asking for financial information. Customers should be suspicious of any requests for further personal or financial information.

What is phishing?

Phishing refers to the act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft. The e-mail directs the user to visit a Web site where they are asked to update personal information, such as passwords and credit card numbers, Social Insurance Number, and bank account numbers. Honda does not share its customer information with unauthorized third parties and does not contact customers asking for financial information. Any such request should be reported immediately at 1-800-387-5399.

I have not received a letter from Honda. How can I check to ensure that my personal information was not potentially accessed?

The vast majority of Honda customers were not exposed to this unauthorized access. Honda notified affected customers by mail. If you have questions or would like further information about this incident, please call us at our special toll-free line at 1-800-387-5399 which is available Monday to Friday from 8:00 a.m. to 8:00 p.m. (E.D.T.).

Is there other personal information that may have been accessed?

Honda can confirm that there was no other personal information available to be accessed.

What are you doing to ensure it never happens again?

The protection and safe keeping of customer information is a responsibility that we take very seriously. We are working diligently to protect our customer information and to improve our data security procedures. In addition, we have notified the Canadian federal and all applicable provincial privacy commissioners’ offices so they are fully aware of the situation.

How can I get more information?

If you have questions or would like further information about this incident, please call us at our special toll-free line at 1-800-387-5399 which is available Monday to Friday from 8:00 a.m. to 8:00 p.m. (E.D.T.).

  • 1Horsepower and torque calculations reflect SAE net, Rev. 08/04, SAE J1349 procedures.
  • 2Does not replace the driver’s responsibility to exercise due care while driving.
  • 3For optimal tire wear and performance, tire pressure should be checked regularly with a gauge. Do not rely solely on the monitor system.
  • 4Forward Collision Warning (FCW) cannot detect all objects ahead and may not detect a given object; accuracy will vary based on weather, speed and other factors. System operation affected by extreme interior heat. FCW does not include a braking function. Driver remains responsible for safely operating vehicle and avoiding collisions.
  • 5Only compatible with certain devices and operating systems. Devices, cables and adapters are not included and must be purchased separately.
  • 6HomeLink® can be programmed with codes of up to three remote-control devices (e.g., garage-door opener, home security system, etc.). Additional control devices not provided by Honda may be required.
  • 7Map Database of the Honda Satellite-Linked Navigation System covers major metropolitan areas in Canada and the 48 contiguous U.S. states. For a list of current detailed coverage areas, refer to the Honda web site, www.honda.ca.
  • 8Lane Departure Warning (LDW) only alerts drivers when lane drift is detected without a turn signal in use. LDW may not detect all lane markings or lane departures; accuracy will vary based on weather, speed and road condition. System operation affected by extreme interior heat. Driver remains responsible for safely operating vehicle and avoiding collisions. 
  • 9Display accuracy will vary based on weather, size of object and speed, and the display may not show all relevant traffic. The display is not a substitute for your own direct visual assessment of traffic conditions before changing lanes.
  • 10Text message and e-mail functions are only compatible with certain devices. Only use these functions when conditions allow you to do so safely.
  • 11Cellular data and/or voice charges may apply, including roaming charges and/or other amounts charged by your wireless carrier.
  • 12Some laws prohibit the operation of electronic devices while operating a vehicle. Launch applications and perform other operations on electronic devices only when the vehicle is safely parked. Certain functionalities may be locked while vehicle is operational.
  • 13Includes a no-charge trial of 3 months, beyond which service fees apply. Available in 10 Canadian provinces and 48 contiguous U.S. states. See terms and conditions at www.siriusxm.ca.
  • 14Based on 2014 EnerGuide Fuel Consumption Guide ratings published by Natural Resources Canada. Transport Canada approved test methods used. Your actual fuel consumption will vary based on driving habits and other factors – use for comparison only.
  • 15The system is not a substitute for your own visual assessment before changing lanes; system accuracy will vary based on weather, size of object and speed.
  • 16Compatible smartphone required. All Aha platform feeds are audible, not visual in nature. Vehicle does not provide any feeds.
  • 17Government star ratings are part of the National Highway Traffic Safety Administration’s (NHTSA’s) New Car Assessment Program (www.safercar.gov). Models tested with standard side-impact airbags (SABs).
  • 18With the required accessory towing package. See your owner’s manual for proper towing operation.
  • 19Based on GAC's Small Van segmentation.
  • 20Text message function is only compatible with certain devices. Only use this function when conditions allow you to do so safely.
  • 21See your owner’s manual for proper towing operation.
  • 22Honda FM Traffic traffic-flow data and incident-reporting coverage vary by market.
  • 23The 2014 Honda Ridgeline Special Edition trim will be available in late 2013.
  • 24The system is capable of recognizing standard verbal commands in English, French and Spanish.
  • 25Based on GAC segmentation.
  • 26Carrying too much cargo or improperly storing it can affect the handling, stability and operation of this vehicle. Before carrying any cargo, be sure to consult the owner's manual for load limits and loading guidelines.
  • 27Feature will access compatible iPhone only and not the vehicle. Images on vehicle’s Display Audio system will not mirror images on compatible iPhone.
  • 28HondaLinkTM Assist services are dependent upon cellular data and/or voice connection availability, HandsFreeLink™-bilingual Bluetooth® wireless mobile phone interface connectivity with the vehicle, and GPS satellite signal reception, each of which can limit the ability to reach either HondaLinkTM Customer Care or receive support. The HondaLinkTM Assist service uses location data. By using this service, you are consenting to and permitting your wireless carrier to share your location with others. Honda makes no representation, warranty or guarantee of accuracy, completeness or timeliness of any location data, product or service. For a full explanation of HondaLinkTM Assist functionality and Honda’s data use and privacy policy, see www.honda.ca/hondalinkassist. Subject to applicable law, Honda reserves the right to terminate or change HondaLinkTM Assist services and/or features at any time or for any reason, and in the future may not be able to provide services and/or features due to changes in technology, law or government regulation. For a full list of vehicles, devices and operating systems currently compatible with HondaLinkTM Assist, please visit www.honda.ca/hondalinkassist.
  • 29Registration required. Application download may be required. Depending on use, HondaLink™ can transmit to Honda and its providers: (i) a vehicle’s location, speed and other operating conditions; and/or (ii) information that may be tied to the vehicle identification number (VIN). Such information can be combined to track a vehicle. For a full explanation of HondaLink™ functionality and Honda’s data use and privacy policy, see www.honda.ca/hondalink. HandsFreeLink™-bilingual Bluetooth® wireless mobile phone interface may be required for certain services, features and/or applications. Some services, features and/or applications are dependent upon cellular data and/or voice availability and may require use of GPS for location-based content. Continued use of GPS running in the background can decrease battery life. Subject to applicable law, Honda reserves the right to terminate HondaLink™ services, features and/or applications at any time or for any reason, and in the future may not be able to provide services, features and/or applications due to changes in technology, law or government regulation. For a full list of vehicles, devices and operating systems currently compatible with HondaLink™, please visit www.honda.ca/hondalink.
  • 30Where a vehicle has a built-in Honda navigation system, this service may provide only a limited number of additional features. Requires one-time download of HondaLinkTM Navigation application (CAD$59.99 plus applicable taxes). Price is subject to change.