Last updated on July 29, 2026
These HondaLink Connected Services Terms of Use (these "Terms") are a supplement to the general Mobile App Terms and Conditions that you accepted when you activated, received, used or otherwise accessed any of the services available through the HondaLink mobile application. The current version of the Mobile App Terms and Conditions is available at https://www.honda.ca/en/hondalink/app/terms (the "Mobile App T&Cs"). Capitalized terms used in these Terms, but not defined in these Terms, shall have the meanings assigned to them in the Mobile App T&Cs. References in these Terms to provisions of the Mobile App T&Cs are to those provisions as they may be amended, renumbered, or reorganized from time to time. In the event these Terms contradict the Mobile App T&Cs, these Terms shall control regarding your use of the Connected Services.
These Terms, the Mobile App T&Cs, and the Honda Privacy Notices (collectively, the "Agreement") define the full agreement between you ("you" and "your") and Honda Canada Inc. ("Honda", "we", "our", or "us") with respect to your use of the Connected Services as part of a subscription package (each, a “Subscription Package”). These Terms apply to all users of the Connected Services, including users who are enrolled as Primary Drivers and, if applicable, Secondary Drivers and Guest Drivers (as designated during the subscription process); however, different types of users have access to different features and account administration functions.
SUBJECT TO APPLICABLE LAW, YOU AGREE TO THESE TERMS WHEN YOU ACTIVATE OR ENROLL IN A SUBSCRIPTION PACKAGE AND ACCEPT THESE TERMS ELECTRONICALLY VIA THE MOBILE APP. IF YOU ACCEPT THESE TERMS, YOU ARE BOUND BY THE AGREEMENT, INCLUDING THESE TERMS, AND ANY LATER CHANGES OR AMENDMENTS TO IT. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCEPT THESE TERMS.
PRIVACY DISCLOSURE:Collection, use and disclosure of information about you or your Vehicle, including GPS location data, is essential for us to provide the Connected Services to you. In addition to these Terms, the Honda Canada Customer Privacy Policy and the Honda Canada Vehicle Data Privacy Policy (collectively, and as further described in the Mobile App T&Cs, the "Honda Privacy Notices") govern how we collect, maintain, use, and disclose your personal information to ensure that your personal information is protected appropriately and that your privacy is respected. The Honda Canada Vehicle Data Privacy Policy specifically governs information collected from or about your Vehicle in connection with the Connected Services. BY RECEIVING, ACCESSING, USING OR ENROLLING IN CONNECTED SERVICES, YOU CONSENT ON YOUR OWN BEHALF TO THE COLLECTION, TRANSMISSION, STORAGE, USE, AND DISCLOSURE OF YOUR PERSONAL DATA IN ACCORDANCE WITH THE HONDA CANADA VEHICLE DATA PRIVACY POLICY. YOU ALSO CONSENT ON YOUR OWN BEHALF TO WIRELESS COMMUNICATION BEING CONDUCTED IN YOUR VEHICLE TO ENABLE US AND OUR SERVICE PROVIDERS TO DELIVER CONNECTED SERVICES TO YOU. YOU ACKNOWLEDGE THAT IT IS YOUR SOLE RESPONSIBILITY TO ADVISE ALL OCCUPANTS OF YOUR VEHICLE (INCLUDING OTHER DRIVERS AND OCCUPANTS WHO MAY BE IN THE VEHICLE WITHOUT YOU) THAT DATA RELATED TO THEIR USE OF YOUR VEHICLE MAY BE COLLECTED, TRANSMITTED, STORED, USED AND DISCLOSED, AND TO OBTAIN ANY CONSENTS REQUIRED FROM THOSE OCCUPANTS UNDER APPLICABLE LAW BEFORE PERMITTING THEM TO OCCUPY OR USE YOUR VEHICLE IN CONNECTION WITH THE CONNECTED SERVICES. Where required by applicable provincial law, including Quebec's Act respecting the protection of personal information in the private sector (as amended by Law 25), consent to the collection and use of sensitive personal information, including precise GPS location data, must be provided expressly and for each identified purpose; our consent and privacy practices for Quebec residents are further described in the Honda Canada Customer Privacy Policy. For information about how to request deletion of your personal information, opt out of the sale or sharing of your personal information, or exercise other rights under applicable privacy laws, please refer to the Honda Privacy Notices.
To receive any Connected Services, you must have an active email address and password on file with us, and your Vehicle must be equipped with an authorized embedded communication system (the "Embedded System"), which is the in-vehicle equipment, including hardware and software, used to provide the Connected Services to your Vehicle. Deactivation of your account will terminate your access to all Connected Services. B. Service Providers. We may interact with and/or engage one or more third party providers as necessary to provide the Connected Services. Those third party providers include any individual or entity who provides any service, equipment, or facilities in connection with the Connected Services or the Embedded System, including, but not limited to, wireless service providers, underlying wireless carriers, content suppliers, licensors, automakers, distributors and dealers. Such third party providers are referred to in these Terms as "Service Provider(s)". Any transaction with anyone but us that you carry out using Connected Services, and any use that you make of any information received from or through any Connected Services, is entirely your responsibility. You act at your own risk.
This Section 2 applies only to users of the Connected Services who are Primary Drivers.
A. Service Availability. Not all Connected Services are available for all Vehicles; at the time that you activate or enroll in a Subscription Package, you will be presented with and must accept the Connected Services terms applicable to your Vehicle model and year, which may be different from the terms that apply to other vehicle models and years. Please visit https://www.honda.ca/en/hondalink for information about available Connected Services for your Vehicle and to access information regarding which Connected Services apply to different models and years. Your access to and use of the Connected Services must comply with the authorized access and system integrity requirements set forth in the Mobile App T&Cs. Without limiting the foregoing, you must not permit any third party to access the Connected Services using your Credentials or otherwise, and any access by a non-Honda application, service, or device is unauthorized unless expressly permitted in writing by us.
B. Complimentary Subscriptions. Your Vehicle may come with one or more complimentary Subscription Packages. We may modify, add, or remove the Connected Services available for your Vehicle through a complimentary Subscription Package at any time. Once you enroll in a complimentary Subscription Package and accept these Terms, you will have access to the complimentary Connected Services available for your Vehicle until you or we cancel the applicable Subscription Package in accordance with Section 3.
C. Trial Subscriptions. Your Vehicle may come with one or more trial subscription packages. Please visit https://www.honda.ca/en/hondalink for information about the available Subscription Packages for your Vehicle and the applicable trial period(s), if any.
D. Paid Subscriptions; Fees and Billing. Expiration dates and subscription fees for your paid Subscription Package(s) are set forth in your account information page on the Mobile App or the MyGarage website (log in and navigate to “My Account > Subscription Status > Manage”). After the expiration of any applicable trial period, a paid subscription in the applicable paid Subscription Package is required to receive the Connected Services associated with such Subscription Package. The price of a Subscription Package may change over time, and we will charge you the rates in effect at the time of each purchase or renewal of a Subscription Package. To purchase a subscription for a Subscription Package, you must provide your payment account information (credit card number, CVV, and expiration date). You agree to provide us (or our designated third party payment provider) with accurate and valid payment account information and to update your account in the event any information provided becomes invalid or incomplete. By providing payment account information to us, you represent that you are an authorized user of such payment account.
You may have the opportunity to purchase a paid Subscription Package with a finite term or with automatic renewals. If you purchase a paid Subscription Package with a finite term, the Subscription Package will terminate at the expiration of the term unless you purchase a new Subscription Package before the expiration of your current Subscription Package. If you purchase a paid Subscription Package that automatically renews, the following terms apply:
IF YOU PURCHASE A SUBSCRIPTION PACKAGE THAT AUTOMATICALLY RENEWS, UPON EXPIRATION OF THE SUBSCRIPTION PACKAGE’S PAID TERM, THAT SUBSCRIPTION PACKAGE WILL AUTOMATICALLY RENEW AT THE BILLING INTERVAL YOU HAVE SELECTED. UNLESS SUCH SUBSCRIPTION PACKAGE IS CANCELLED BY YOU ACCORDING TO THE TERMS SET FORTH IN SECTION 3(A) OR BY US AS ALLOWED BY THESE TERMS, YOU HEREBY AUTHORIZE US (OR OUR DESIGNATED THIRD PARTY PAYMENT PROVIDER) TO CHARGE TO YOUR CREDIT CARD ON FILE, OR A SUBSTITUTE ACCOUNT PROVIDED BY YOU OR YOUR CARD ISSUER, ON EACH SUBSCRIPTION RENEWAL DATE AT THE BILLING INTERVALS YOU HAVE SELECTED, THE THEN CURRENT SUBSCRIPTION RATE FOR YOUR RENEWING SUBSCRIPTION PACKAGE, PLUS ANY APPLICABLE TAXES, GOVERNMENTAL FEES AND SURCHARGES, FOR THE DURATION OF THE APPLICABLE CONNECTED SERVICES AS DESCRIBED IN SECTION 3(A).
IN ADDITION TO THE FEES FOR A SUBSCRIPTION PACKAGE, YOU MAY INCUR CHARGES TO SERVICE PROVIDERS WHO FURNISH SERVICES TO YOU THAT ARE NOT EXPRESSLY COVERED BY THE SUBSCRIPTION PACKAGE. YOU ARE RESPONSIBLE FOR PAYING THESE CHARGES DIRECTLY TO THE APPLICABLE SERVICE PROVIDER.
E. Your Payment Obligations. Your payment responsibilities are dictated by the billing structure that you choose for your paid Subscription Package. Payment must be made in Canadian Dollars and is due in advance. You must always pay on time and (unless the law provides otherwise) in full. You are responsible for paying directly to all Service Providers all charges for services furnished by them that are not expressly covered by your Subscription Package. If your credit card provider refuses a charge, we can terminate or suspend the Connected Services applicable to your paid Subscription Package. If you object to any fees or charges for services billed by or through us, we ask that you notify us in writing within sixty (60) calendar days after the fee or charge is incurred so that we may promptly investigate and address your concern. This notice preference does not limit or extinguish any rights or remedies you may have under applicable provincial or federal consumer protection legislation or limitations law.
F. Taxes and Government Charges. You promise to pay all taxes, government fees, and surcharges charged to you by us. We may not tell you in advance of changes to these items. We may charge additional fees related to our costs (or the costs of our Service Providers) to comply with government regulations.
Sections A-C apply only to users of the Connected Services who are Primary Drivers and Section D applies only to users who are Secondary Drivers or Guest Drivers.
A. Your Cancellation Rights. For complimentary subscriptions, you may cancel at any time by calling HondaLink Customer Support at 1-888-946-6329.
For trial subscriptions, you may cancel at any time during the applicable trial period and we will cancel the Subscription Package immediately.
For a monthly paid subscription, if you cancel within seven (7) calendar days of purchasing your first paid Subscription Package, we will cancel the Subscription Package immediately and refund you all fees for the cancelled Subscription Package.
For an annual paid subscription, if you cancel within thirty (30) calendar days of purchasing your first paid Subscription Package, we will cancel the Subscription Package immediately and refund you all fees for the cancelled Subscription Package.
If you cancel a paid Subscription Package at any other time, we will cancel the Subscription Package immediately and issue you a pro-rated refund.
To cancel a trial or paid Subscription Package, you may call HondaLink Customer Support at 1-888-946-6329, cancel online via the Mobile App, or the MyGarage website (log in and navigate to “My Account > Subscription Status > Manage”), or use any other method required by law. If you cancel a Subscription Package, you will lose access to the Connected Services included in that Subscription Package, which may include remote commands, vehicle locator, and other connected features, depending on your Vehicle and Subscription Package.
You must notify us promptly if you sell or otherwise transfer your Vehicle, its lease ends, or it is destroyed by casualty. If you fail to notify us that you have transferred the Vehicle, you will remain liable to us for any Connected Services usage charges and you will indemnify, hold harmless and defend us against any action by the new owner relating to the Connected Services, including but not limited to our use of the new owner’s vehicle information in providing the Connected Services.
B. Our Cancellation and Suspension Rights. We may cancel a Subscription Package and the related Connected Services without cause, in which case, we will give you notice at least thirty (30) days prior to the effective date of cancellation after which your account will be deactivated and your access to such Connected Services will terminate. This means that we can decide to cease providing the Connected Services to you at any time and for any reason, even for reasons unrelated to you or your account with us. We may also terminate your access to the Connected Services without prior notice if your Vehicle, the Embedded System, or other equipment attached to your Vehicle operates in a manner that creates a nuisance to us or any Service Provider. In any of these aforementioned cases, we will refund any amounts you have paid in advance for the Connected Services (other than any payment that was included in the purchase or lease price of your Vehicle), but not for the Embedded System. Additionally, we may cancel a Subscription Package and the related Connected Services without prior notice to you if we have received information that reasonably establishes you are no longer the owner/lessee of your Vehicle (e.g., copy of bill of sale identifying new owner/lessee, successful completion of takeover process by new primary driver) and, in such case, we will not refund any prepaid amounts to you unless you notify us as provided in Section 3(A) above.
Also, we may cancel a Subscription Package and the related Connected Services without prior notice to you for any good cause. This means, for example, we can cancel a Subscription Package and the related Connected Services immediately if you breach any part of this Agreement, do not pay amounts that are due, interfere with our efforts to provide service, interfere with our business, or if the Connected Services or wireless phone number is used for illegal or improper purposes. You do not have any right to have Connected Services reactivated, even if you cure any of these problems. Whether to allow you to have access to the Connected Services again will be entirely up to us. In the event we cancel a Subscription Package and the related Connected Services for good cause, we will not refund any prepaid or unused portions of your services fees.
We can suspend the Connected Services for any reason that we could cancel the Connected Services. We can also suspend the Connected Services for network or system maintenance or improvement, or if there is network congestion, or if we suspect the Connected Services are being used for any purpose that would allow us to cancel it.
C. SPECIAL NOTICE FOR VEHICLES WITH 4G OR 5G WIRELESS TECHNOLOGY. MANY CONNECTED SERVICES SYSTEMS UTILIZE 4G OR 5G WIRELESS TECHNOLOGY. IT IS ESTIMATED THAT OUR CELLULAR CARRIER MAY DISCONTINUE SUPPORT OF 4G WIRELESS TECHNOLOGY BY 2028 AND WE HAVE NO GUARANTEE THAT OUR CELLULAR CARRIER WILL CONTINUE TO SUPPORT 5G WIRELESS TECHNOLOGY INDEFINITELY. ONCE 4G OR 5G WIRELESS TECHNOLOGY IS DISCONTINUED, AN AFFECTED VEHICLE’S EMBEDDED SYSTEM, IF UTILIZING 4G OR 5G WIRELESS TECHNOLOGY, WILL BE UNABLE TO CONNECT TO THE CONNECTED SERVICES AND THE VEHICLE MAY NOT BE UPDATED TO SUPPORT OTHER WIRELESS TECHNOLOGIES. IF YOUR VEHICLE BECOMES UNABLE TO CONNECT TO THE CONNECTED SERVICES DUE TO OBSOLESCENCE OF YOUR WIRELESS TECHNOLOGY, WE MAY BE FORCED TO CANCEL THE APPLICABLE SUBSCRIPTION PACKAGE(S).
D. Secondary and Guest Drivers. If you receive the Connected Services as a Secondary Driver or Guest Driver, your use of the Connected Services will terminate if any of the following events occur: (i) the Primary Driver who added you to their Subscription Package(s) removes you; (ii) the Primary Driver cancels the Subscription Package(s); (iii) we cancel the Subscription Package(s); (iv) we terminate your access to the Connected Services pursuant to Section 3(B) or Section 3(C); or (v) the Primary Driver ceases to be the Primary Driver of the Vehicle for any reason.
Unless we agree otherwise, you cannot transfer a Subscription Package to another vehicle or another person. If you terminate your ownership interest in the Vehicle, you may call us at 1-888-946-6329 to deactivate the Connected Services related to a Subscription Package, or you may cancel online via the Mobile App or the MyGarage website (log in and navigate to “My Account > Subscription Status > Manage”), or use any other method required by law. You may cancel, change, or reactivate your Subscription Package as provided elsewhere in this Agreement; however, we will only accept such requests directly from you. If we do any of these things, you agree to pay any charges associated with these requests.
To the extent permitted by law, we may modify or amend these Terms at any time in our sole discretion (unless otherwise prohibited by law), including changes to prices, services, or any other provision. We will provide notice of changes by publishing a revised version of these Terms on the Mobile App and at https://www.honda.ca/en/hondalink. If a change materially affects your rights under the Agreement, negatively impacts your Connected Services or a Subscription Package in a material way, or results in higher fees being charged to you, we will also provide you with notice of such change in writing, which may include electronic mail. Nothing in this Section limits any rights you may have under applicable provincial consumer protection legislation.
AFTER RECEIVING NOTICE OF A MATERIAL CHANGE (AS DESCRIBED ABOVE), YOU MAY CANCEL THE APPLICABLE SUBSCRIPTION PACKAGE OR AGREE TO THE CHANGE. IF YOU DO NOT CANCEL THE SUBSCRIPTION PACKAGE WITHIN THIRTY (30) CALENDAR DAYS OF THE DATE OF THE NOTICE, YOU WILL BE DEEMED TO HAVE AGREED TO THE CHANGE AND IT WILL AUTOMATICALLY BECOME PART OF THE AGREEMENT. YOU AGREE THAT WE MAY USE ANY CREDIT CARD OF YOURS THAT WE HAVE ON FILE FOR PAYMENT OF ANY RESULTING CHARGES.
You can obtain a copy of the current Agreement, including these Terms, on the Mobile App, online at https://www.honda.ca/en/hondalink or by calling us at 1- 888-946-6329.
A. Availability. Connected Services for your Vehicle are only available in Canada and, subject to roaming policies and services in place from the underlying wireless carrier, the United States and Mexico. Access to Connected Services, including third party responder services, may be limited when outside Canada. Connected Services work using wireless communication networks and the Global Positioning System (“GPS”) satellite network. NOT ALL CONNECTED SERVICES ARE AVAILABLE EVERYWHERE, PARTICULARLY IN REMOTE OR ENCLOSED AREAS, OR ON ALL VEHICLES, AT ALL TIMES. The area where you are driving may affect the type or quality of service that we can provide to you, including, but not limited to, routing service. Additionally, some features of the Connected Services may not be fully available if the GPS system or wireless service is not available or working for any reason. Certain programming limitations of the GPS system may impair our ability to determine your Vehicle’s precise location.
B. Vehicle and Equipment. The Connected Services are provided using an embedded telematics device installed in your Vehicle which receives GPS signals and communicates via wireless communication networks. YOUR VEHICLE HAS TO HAVE A WORKING ELECTRICAL SYSTEM (INCLUDING ADEQUATE BATTERY POWER) FOR THE EMBEDDED SYSTEM TO OPERATE. Connected Services may not work if your Embedded System is not properly installed (by someone we have authorized) or maintained. If seven (7) or more calendar days have elapsed since your Vehicle’s last ignition cycle, some Connected Services features may not be available until the Vehicle is started.
C. Maps and Navigation. The routing data that we provide to you is based on periodically updated map information from our Service Providers, but may be inaccurate or incomplete. In addition, some Connected Services are limited to geographic areas where map data is available in our databases or based on the information provided by Service Providers. Our mapping Service Providers require that we inform you that (i) for Android users: by using Google Maps, you are subject to the Google Maps/Google Earth Additional Terms of Service, which may be found here: https://www.google.com/intl/en_ca/help/terms_maps.html, including the Google Privacy Policy found here: https://www.google.com/intl/ALL/policies/privacy/index.html; and (ii) for Apple users: by using Apple Maps, you are subject to the Apple Privacy Policy, which can be found at www.apple.com/privacy. If you do not agree to the Google Maps/Google Earth Additional Terms of Service or Google Privacy Policy or Apple Privacy Policy, as applicable, do not use Connected Services that require your location.
D. Circumstances Outside Our Control. We are not responsible for any delay or failure in performance if such failure or delay could not have been prevented by reasonable precautions or is caused by forces beyond our reasonable control. Examples include road, environmental or geographic conditions, crash damage to your Vehicle, public utility electrical failure, acts of war, acts of nature, government actions, terrorism, civil disturbances, labor shortages or difficulties (regardless of cause), or equipment failures including Internet, computer, telecommunication or other equipment or technology failures.
A. Software, Hardware and Equipment Updates. The Connected Services involve software that we may need to modify or otherwise update from time to time to upgrade the system operating software, fix defects or provide updated security. We may do this remotely from time to time without notifying you first; in certain cases, we may but are not required to request your consent prior to installing an update, and this consent may be provided by any authorized user of the Vehicle on behalf of you and all other authorized users. In some limited cases, such update may affect or erase existing preferences or other data you have stored on the Embedded System in your Vehicle, and you understand and agree that any such updates may have these impacts. While we will try to minimize any impacts of a software update, we cannot guarantee that you will not be affected, and we are not responsible for any lost data. You do not own the software or acquire any rights to use or modify the software on your own. Your Vehicle’s systems also involve software that we may need to modify or otherwise update from time to time. You agree to the installation of these remote software updates without your further consent and authorize us to install them without any notice to you.
B. Telecommunications/GPS Changes. If the telecommunications technology or GPS technology used by your Vehicle’s Embedded System changes in a way that results in incompatibility of those technologies with your Vehicle’s Embedded System, then your Vehicle’s Embedded System will not work and we may be forced to cancel the applicable Subscription Package(s). If that happens, we will notify you of the effective date of cancellation and describe our and your respective rights and obligations.
C. Our Wireless Carrier. As a condition to providing wireless service, our wireless carrier requires that you agree to the following terms:
(i) YOU HAVE NO CONTRACTUAL RELATIONSHIP WITH THE WIRELESS CARRIER AND YOU ARE NOT A THIRD PARTY BENEFICIARY OF ANY AGREEMENT BETWEEN US AND THE WIRELESS CARRIER. YOU UNDERSTAND AND AGREE THAT, UNDER THESE TERMS, THE WIRELESS CARRIER HAS NO LEGAL, EQUITABLE, OR OTHER LIABILITY OF ANY KIND TO YOU.
(ii) YOU AGREE TO INDEMNIFY AND HOLD HARMLESS THE WIRELESS CARRIER AND ITS OFFICERS, EMPLOYEES, AND AGENTS AGAINST ANY AND ALL CLAIMS, INCLUDING WITHOUT LIMITATION CLAIMS FOR LIBEL, SLANDER, OR ANY PROPERTY DAMAGE, PERSONAL INJURY OR DEATH, ARISING IN ANY WAY, DIRECTLY OR INDIRECTLY, IN CONNECTION WITH THESE TERMS OR THE USE, FAILURE TO USE, OR INABILITY TO USE THE CONNECTED SERVICES, EXCEPT WHERE THE CLAIMS RESULT FROM THE WIRELESS CARRIER’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. THIS INDEMNITY WILL SURVIVE THE TERMINATION OF A SUBSCRIPTION PACKAGE.
(iii) YOU HAVE NO PROPERTY RIGHT IN ANY NUMBER ASSIGNED TO THE EMBEDDED SYSTEM IN YOUR VEHICLE, AND YOU UNDERSTAND THAT ANY SUCH NUMBER CAN BE CHANGED FROM TIME TO TIME.
(iv) YOU UNDERSTAND AND AGREE THAT NEITHER WE NOR THE WIRELESS CARRIER CAN GUARANTEE THE SECURITY OF WIRELESS TRANSMISSIONS, AND NEITHER WE NOR THE WIRELESS CARRIER WILL BE LIABLE FOR ANY LACK OF SECURITY RELATING TO THE USE OF THE CONNECTED SERVICES.
(v) THE CONNECTED SERVICES PROVIDED HEREUNDER ARE FOR YOUR USE ONLY AND YOU MAY NOT RESELL THE CONNECTED SERVICES TO ANY OTHER INDIVIDUAL OR ENTITY.
(vi) YOU UNDERSTAND AND AGREE THAT THE WIRELESS CARRIER DOES NOT GUARANTEE YOU OR ANY OTHER PERSON UNINTERRUPTED SERVICE OR COVERAGE. THE WIRELESS CARRIER DOES NOT WARRANT THAT YOU OR ANY OTHER PERSON CAN OR WILL BE LOCATED USING THE CONNECTED SERVICES. THE WIRELESS CARRIER MAKES NO WARRANTY, EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, OR PERFORMANCE REGARDING ANY SERVICES OR GOODS, AND IN NO EVENT SHALL BE LIABLE, WHETHER OR NOT DUE TO ITS OWN NEGLIGENCE, FOR ANY: (A) ACT OR OMISSION OF A THIRD PARTY INCLUDING, BUT NOT LIMITED TO, INTENTIONAL OR NEGLIGENT ACTS OF THIRD PARTIES THAT DAMAGE OR IMPAIR THE NETWORK OR DISRUPT SERVICE; (B) MISTAKES, OMISSIONS, INTERRUPTIONS, ERRORS, FAILURES TO TRANSMIT, DELAYS, OR DEFECTS IN THE SERVICES PROVIDED BY OR THROUGH THE WIRELESS CARRIER; (C) DAMAGE OR INJURY CAUSED BY SUSPENSION OR TERMINATION BY THE WIRELESS CARRIER; OR (D) DAMAGE OR INJURY CAUSED BY A FAILURE OR DELAY IN CONNECTING A CALL TO ANY ENTITY. TO THE FULL EXTENT ALLOWED BY LAW, YOU RELEASE, INDEMNIFY AND HOLD HARMLESS THE WIRELESS CARRIER FROM AND AGAINST ANY AND ALL CLAIMS OF ANY INDIVIDUAL OR ENTITY FOR DAMAGES OF ANY NATURE ARISING IN ANY WAY FROM OR RELATING TO, DIRECTLY OR INDIRECTLY, CONNECTED SERVICES PROVIDED BY THE WIRELESS CARRIER OR ANY PERSON’S USE THEREOF, INCLUDING CLAIMS ARISING IN WHOLE OR IN PART FROM THE ALLEGED NEGLIGENCE OF THE WIRELESS CARRIER.
D. Automated Features. Certain Connected Services may use artificial intelligence, machine learning, or other automated processing technologies to provide or improve functionality. Any such use is subject to the Automated Features provisions of the Mobile App T&Cs. Outputs generated by automated features are provided for informational purposes only and are not a substitute for your independent judgment. We do not guarantee the accuracy, completeness, or reliability of any automated output.
A. Stolen Vehicle Locator; Vehicle Immobilization. If your Vehicle is stolen, we can try to locate it and, if the Vehicle Immobilization feature is available for your Vehicle, use this feature to completely turn off the engine once your Vehicle has been stopped. Before we try to locate your Vehicle, you’ll need to file a stolen vehicle police report with the local authorities and be able to verify your identity to us. We will ask for information about the police report you filed and verify with the local authorities that they are treating the Vehicle as stolen. For your safety and the safety of others, we will only provide location information about stolen vehicles to the police. We will try to locate your Vehicle for ten (10) calendar days from the time you first report it stolen, and we cannot guarantee that we will find it. You may request one additional ten (10) day extension to locate your Vehicle. We also are not required to try to find your Vehicle for the purpose of locating a person. We will not provide stolen vehicle location service for your Vehicle to an unauthorized third party, which means anyone other than you or an authorized user of legal age listed on your account, a government entity pursuant to a valid court order or other official governmental action, or one of our affiliates in connection with enforcement of an agreement related to the leasing or financing of your Vehicle.
B. Vehicle Location Services. It is your responsibility prior to activating Find My Car or Vehicle Locator to ensure that doing so will not violate any regulation, ordinance, or other law applicable to the location of your Vehicle at time of activation. You understand that any person who can access this service for your Vehicle will be able to identify where your Vehicle is located.>/strong> For instructions on how to disable remote access to your vehicle you may call HondaLink Customer Support at 1-888-946-6329.
C. Remote Engine Start or Remote Start. It is your responsibility prior to activating Remote Start to ensure that your Vehicle is in a location where it is safe to do so. You expressly acknowledge that starting your Vehicle in an enclosed space or an open space with limited ventilation could result in serious injury or death to you or others, and assume all risks and liabilities associated with activating Remote Start. In addition, you are responsible for using Remote Start in a manner that will not violate any regulation, ordinance or other law applicable to the location of your Vehicle at time of activation.
D. Personal Data Wipe. You can use the Personal Data Wipe feature to irretrievably remove some of your personal settings from the Embedded System, including points of interest downloaded, navigation destinations, favorites, audio settings, stored music, and paired phones. Your use of this feature will not affect information stored on the hard drive of the Vehicle or your account information located outside the Vehicle.
A. Passwords, PINs, and Credentials. You promise to be fully responsible for the protection of your password, PIN, and all Credentials (as defined in the Mobile App T&Cs). Anyone who has access to your password, PIN, or Credentials may be able to access your account, the Connected Services, and the Mobile App and, in doing so, may be able to identify where you or your Vehicle is or was located at a given time. You must not share, disclose, or permit any third party to use your password, PIN, or Credentials, or store or enter them into any non-Honda application, website, software, device, or service. You must comply with all credential security and authorized access obligations set forth in the Mobile App T&Cs. We have no responsibility for, nor obligation to inquire about, the authority of anyone using your password, PIN, Credentials, or other information that can be used to identify your account to access Connected Services for your Vehicle.
B. Other Users/Occupants of Your Vehicle. YOU ARE SOLELY RESPONSIBLE FOR ANY USE OF CONNECTED SERVICES IN YOUR VEHICLE, EVEN IF YOU ARE NOT THE ONE USING IT, AND EVEN IF YOU LATER CLAIM THE USE WAS NOT AUTHORIZED. YOU ARE ALSO SOLELY RESPONSIBLE FOR THE CONNECTED SERVICES REQUESTED BY YOU, OR BY ANYONE USING YOUR VEHICLE OR ACCESSING THE CONNECTED SERVICES THROUGH YOUR ACCOUNT, INCLUDING AS A SECONDARY DRIVER OR GUEST DRIVER IF YOU ARE THE PRIMARY DRIVER. You promise to educate and inform all users and occupants of your Vehicle about the Connected Services and system features and limitations. We have no obligation to inquire about the authority of anyone using your Vehicle. If you, another driver, or a passenger of your Vehicle uses the Embedded System to commit a crime or for another improper purpose, you agree to indemnify, defend, and hold us harmless from and against any and all costs, expenses (including attorneys’ fees), losses, damages, and other liabilities which arise from such improper use.
YOUR VEHICLE’S LIMITED WARRANTY (IF APPLICABLE) DOES NOT COVER THE CONNECTED SERVICES OR THE WIRELESS SERVICE. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (a) ALL USES OF THE EMBEDDED SYSTEM AND THE CONNECTED SERVICES, INCLUDING THEIR QUALITY, PERFORMANCE, ACCURACY AND RELIABILITY, ARE AT YOUR SOLE RISK; (b) THE EMBEDDED SYSTEM AND THE CONNECTED SERVICES, INCLUDING ANY INFORMATION PROVIDED IN CONNECTION THEREWITH, ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND; AND (c) WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE EMBEDDED SYSTEM AND THE CONNECTED SERVICES AND INFORMATION PROVIDED BY OR IN CONNECTION THEREWITH, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. AS EXAMPLES, AND WITHOUT LIMITATION, WE DO NOT GUARANTEE AND DISCLAIM ANY WARRANTY REGARDING THE ACCURACY OF DATA PROVIDED BY THE CONNECTED SERVICES, SUCH AS NEWS, TRAFFIC, POINTS OF INTEREST, OR OTHER CONTENT PROVIDED BY US, OUR AFFILIATES, OR OUR SERVICE PROVIDERS; WE DO NOT GUARANTEE AGAINST LOSS OF DATA, WHICH MAY BE LOST AT ANY TIME; AND WE DO NOT GUARANTEE THAT THE CONNECTED SERVICES WILL BE PROVIDED AT ALL TIMES OR THAT ANY OR ALL CONNECTED SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR AT YOUR LOCATION. FOR EXAMPLE, THE CONNECTED SERVICES MAY BE UNAVAILABLE IN YOUR AREA OR LOCATION. We may pause or interrupt any of the Connected Services at any time, and you should expect periodic downtime for updates to the Connected Services. In addition, you understand that changes in third party technology or government regulation may render any of the Connected Services obsolete or unusable. No advice or information, whether oral or written, obtained by you from us, our affiliates, a Service Provider, or through any of the Connected Services will create any warranty.
THE ACTIONS OR INACTIONS OF ANY SERVICE PROVIDER WE CONTACT FOR YOU OR YOUR VEHICLE, OR FOR OUR INABILITY TO CONTACT ANY SERVICE PROVIDER IN ANY PARTICULAR SITUATION.
B. WE WILL NOT BE LIABLE FOR</strong (1) ANY INJURIES TO PERSONS OR PROPERTY ARISING OUT OF OR RELATING TO YOUR OR YOUR VEHICLE’S OCCUPANTS OR YOUR VEHICLE’S USE OF THE EMBEDDED SYSTEM OR CONNECTED SERVICES, OR (2) ANY DAMAGES ARISING OUT OF OR RELATING TO THE INSTALLATION, REPAIR, OR MAINTENANCE OF THE EMBEDDED SYSTEM.
C. OUR AND OUR AFFILIATES’ MAXIMUM AGGREGATE LIABILITY TO YOU UNDER ANY THEORY (INCLUDING BUT NOT LIMITED TO FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, PERSONAL INJURY, OR PRODUCTS LIABILITY) IS LIMITED TO THE GREATER OF (1) $500 AND (2) THE TOTAL AMOUNT PAID BY YOU FOR THE PORTION OF THE CONNECTED SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE DATE YOUR CLAIM AROSE. YOU AGREE THAT WE WOULD NOT HAVE AGREED TO PROVIDE THE CONNECTED SERVICES TO YOU IF YOU DID NOT AGREE TO THIS LIMITATION. THIS AMOUNT IS OUR AND OUR AFFILIATES’ SOLE AND EXCLUSIVE LIABILITY TO YOU, AND IS PAYABLE AS LIQUIDATED DAMAGES AND NOT AS A PENALTY. FOR CLAIMS ARISING FROM OR RELATED TO THE CONNECTED SERVICES (WHETHER ARISING UNDER THESE TERMS, THE MOBILE APP T&CS, OR BOTH), THE LIABILITY CAP IN THIS SECTION 11(C) SHALL APPLY IN LIEU OF ANY DIFFERENT LIABILITY CAP SET FORTH IN THE MOBILE APP T&CS.
D. NEITHER YOU NOR WE CAN RECOVER (1) PUNITIVE OR EXEMPLARY DAMAGES, (2) TREBLE, CONSEQUENTIAL, INDIRECT, INCIDENTAL OR SPECIAL DAMAGES, OR (3) ATTORNEY’S FEES (EXCEPT IN CONNECTION WITH INDEMNIFICATION CLAIMS AS PROVIDED IN THE AGREEMENT). YOU AND WE AGREE NOT TO MAKE, AND TO WAIVE TO THE FULLEST EXTENT ALLOWED BY LAW, ANY CLAIM FOR DAMAGES OTHER THAN DIRECT, ACTUAL, COMPENSATORY DAMAGES AS LIMITED IN THE AGREEMENT.
E. IF ANOTHER WIRELESS SERVICE PROVIDER IS INVOLVED IN ANY PROBLEM (FOR EXAMPLE, BECAUSE OF ROAMING), YOU ALSO AGREE TO ANY LIMITATIONS OF LIABILITY THAT IT IMPOSES ON ITS CUSTOMERS.
F. You agree that the limitations of liability and indemnities in the Agreement, including these Terms, will survive even after the Agreement has terminated or expired. These limitations of liability apply not only to you, but to anyone using your Vehicle, to anyone making a claim on your behalf, and to any claims made by your family, employees, customers, or others arising out of or relating to the Connected Services or your Vehicle’s Embedded System. NOTE: Some Canadian provinces and territories do not allow an exclusion or limitation of incidental or consequential damages or certain other damages, so some of the limitations above may not apply to you.
G. All disputes arising under or relating to these Terms or the Connected Services are subject to the Mobile App T&Cs.
These Terms and the Connected Services are governed in accordance with the provisions set forth in the Mobile App T&Cs, Governing Law; Jurisdiction (s.19).
The Connected Services are intended as a convenience. The payments you make for the Connected Services, if any, are not related to the value of your Vehicle or any property in it, or the cost of any injury to or damages suffered by you or anyone else as a result of the operation of your Vehicle. We are not an insurance company. You promise you will obtain and maintain appropriate insurance covering personal injury, loss of property, and other risks. FOR YOURSELF, AND FOR ANYONE ELSE CLAIMING UNDER YOU, YOU HEREBY RELEASE AND DISCHARGE US AND OUR AFFILIATES FROM AND AGAINST ALL HAZARDS COVERED BY YOUR INSURANCE. YOU AGREE NOT TO ASSIGN OR SUBROGATE, AND TO USE REASONABLE EFFORTS TO PREVENT THE ASSIGNMENT OR SUBROGATION OF, ANY CLAIM AGAINST US TO ANY INSURER OR OTHER THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NO INSURER SHALL HAVE ANY RIGHT OF SUBROGATION AGAINST US ARISING FROM THESE TERMS OR THE CONNECTED SERVICES.
13. INDEMNITY. In consideration of our providing you access to and use of the Connected Services, to the maximum extent permitted by applicable law, you agree to indemnify us, and our affiliates, Service Providers, agents and licensors, against any and all claims, actions, suits, proceedings, demands, liabilities, losses, damages, costs, expenses and attorneys’ fees ("Liabilities") arising out of or related to (i) your failure to comply with these Terms; (ii) your access to, use of, failure to use, or inability to use the Connected Services; (iii) the use or possession of data or information provided in connection with the Connected Services as described in these Terms, the Honda Canada Customer Privacy Policy, or the Honda Canada Vehicle Data Privacy Policy; (iv) claims for libel, slander, or any property damage, personal injury or death, arising out of or related in any way directly or indirectly to these Terms or the Connected Services (but excluding any Liabilities to the extent caused by our gross negligence or willful misconduct); (v) any activities of anyone other than you in connection with the Connected Services conducted through your account or with your user credentials or passwords; (vi) any access to or use of Honda Systems (as defined in the Mobile App T&Cs), the Connected Services, or your Vehicle by a third party using your Credentials (as defined in the Mobile App T&Cs) or otherwise acting on your behalf (whether or not authorized by you); or (vii) any non-Honda application, website, service, script, automation tool, software, or device that you enable, use, or authorize to interact with Honda Systems, the Connected Services, or your Vehicle. We reserve the right to assume the sole control of the defense and settlement of any claim, action, suit or proceeding for which you are obliged to indemnify us. You will cooperate with us with respect to such defense and settlement.
In addition, if you have authorized us to charge amounts due against your credit card account or other similar account by giving us a card or account number, then your agreement in this section extends to claims, expenses, liabilities, or damages arising out of or in connection with use or ownership of the credit card account, or other similar payment account, or from the issuer’s refusal to pay amounts charged to such account.