Frequently Asked Questions

Login

How do I recover my username and password?

To recover your username and/or password please call the toll free number: 1-855-888-5465. There is also a “Forgot Password?” link on the Log In screen to reset your password.

How do I update my HondaLinkTM personal information?

To update your HondaLink personal information, please call the toll free number: 1-855-888-5465.



Contact Us

How do I contact Customer Service for questions about my vehicle or the app?

On the Menu screen, select Support. You can receive customer assistance by calling the toll free number: 1-855-888-5465.



AHA

How do I use the HondaLink app to stream AhaTM in my vehicle?

The HondaLink app may be used with compatible phones to operate Aha through your vehicle’s audio system for selected 2013 and later Honda models. Make sure your phone is paired to Bluetooth® HandsFreeLink® or connected via USB (iPhone only), and select the appropriate audio source in your Audio Settings menu.


Audio streaming of your starred stations will begin automatically once your phone has been successfully connected. Refer to your Owner’s Manual for more information about connecting your mobile device. Visit handsfreelink.ca for a list of compatible phones.

Why can’t I use my app to change my station settings while in the vehicle?

While the HondaLink app is connected to the vehicle through HandsFreeLink® or USB, the app’s screen is locked and cannot be used to interact with Aha. Instead, use your vehicle’s audio system to operate Aha functions such as Play/Pause, Like/Dislike, and Select Stations.

I am unable to sign-in to Aha within the HondaLink app. What should I do?

If you do not remember your login information, use the “Forgot password?” link on the HondaLink Aha Login page to recover your password.

If you continue to experience difficulty signing in to Aha within the HondaLink app, please contact Customer Relations at 1-855-888-5465.

What is the Station Manager?

The Station Manager is where you can find the entire library of content available to you. Visit the Station Manager by tapping “Add a Station” at the bottom of the Stations List.

Once there, browse by topic categories, nearby content, or content partners. You can also initiate a search at any time using the Search box. This HondaLink app feature may only be accessed when your mobile device is not connected to the vehicle.

What is the difference between a station in my Stations List and one in my starred Stations list?

The Stations List contains your selected content from the total library of stations available within Aha. The starred Stations are favorites that may be accessed using your vehicle’s audio controls when your mobile device is connected to the vehicle. You may select up to 16 starred stations from your Stations List.

How can I add a station to my starred Stations list?

If you find a program/station that you like while on the Stations List page, simply tap the grey "star" icon to add that program or station as a starred station. You may select up to 16 starred stations from your Stations list. This HondaLink app feature may only be accessed when your mobile device is not connected to the vehicle.

How can I re-order my Stations List?

HondaLink allows you to have up to 36 stations in your Stations List. To re-order your stations, tap the “edit” button located to the right of the Stations List heading. On the next page, press the up or down arrow to change the order of a station. This HondaLink app feature may only be accessed when your mobile device is not connected to the vehicle.

How can I remove a station from my Stations List?

To remove a station from your Stations List, tap the “edit” button located to the right of the Stations List heading. On the next page, select the station(s) or program(s) to remove and press the Delete button at the bottom of the page. This HondaLink app feature may only be accessed when your mobile device is not connected to the vehicle.

NOTE: Hungry and Coffee stations cannot be removed.

I can’t find a station that I am looking for. How can I search for the station?

You can initiate a search at any time within the Station Manager. Simply enter a keyword such as a station name, topic, or content partner in the Search box at the top of the page. This HondaLink app feature may only be accessed when your mobile device is not connected to the vehicle.

How do I associate my Facebook, Twitter, or Slacker Radio account(s) with my HondaLink Aha account?

To associate your HondaLink Aha account with your Facebook, Twitter, and/or Slacker Radio accounts, go to the AHA SETTINGS page by tapping the Settings icon located in the upper right corner of your Stations List page. Linked accounts are listed under the Associated Accounts section. This HondaLink app feature may only be accessed when your mobile device is not connected to the vehicle.

My Slacker Radio has stopped working. What do I do?

HondaLink Aha users are given a trial period after which they must register for a Slacker account to continue receiving Slacker content. If your Slacker station has stopped working, check that you have registered for a Slacker account at www.slacker.com, and that it is linked to your HondaLink Aha account.

To view or modify your linked accounts, go to the Associated Accounts section on the AHA SETTINGS page by tapping the Settings icon located in the upper right corner of your Stations List page. This HondaLink app feature may only be accessed when your mobile device is not connected to the vehicle.

How do I switch between List view and Album view?

While playing your station, tap on the List or Album icon in the upper right corner of the page to switch between List view and Album view. Use Album view to display the cover art for tracks within your selected station. This HondaLink app feature may only be accessed when your mobile device is not connected to the vehicle.

How do I refine my search within Hungry or Coffee stations?

Hungry and Coffee stations will automatically retrieve results based on your location. You can further refine the search results by tapping the Gear icon in the lower right corner and selecting your desired filter criteria. This HondaLink app feature may only be accessed when your mobile device is not connected to the vehicle.

How do I view more details about a business within Hungry or Coffee stations?

Tapping on any result in the list view for Hungry or Coffee will take you to the Details page for your selected business where you can easily place a call, view ratings, or obtain directions. This HondaLink app feature may only be accessed when your mobile device is not connected to the vehicle.